Challenge
Unify feature requests, support channels (Telegram + email + chat) and crowdfunding into a single stream understood by both teams and users.
Approach
Human intelligence modeled the process (statuses, voting, estimates). AI categorizes incoming tickets and detects sentiment. Technology accelerates — people decide.
Deliverables
- Web platform with a brandable widget
- Unified support feed (Telegram, email, chat)
- Feature crowdfunding with auto-refund
- Annotated screenshots
- White-label and role model
Gallery
Ideas dashboardStack
Next.js
Frontend
Rust
API backend
Billingus
Payments
Hubus
AI categorization
Results
5×
Faster ticket resolution
92%
Support CSAT
40+
Projects on the platform
